1. Scope and responsible operator
Photonseed is responsible for the personal information processing described in this policy. It covers photonseed.com, Photonseed accounts, products and related online services that link to this policy, including MediaDNA Library, as well as trial-access requests and customer support. MediaDNA Library is a product provided by Photonseed, not a separate service provider. Contact support@photonseed.com about this policy or your information.
The information processed depends on the product and features you use. Product-specific sections apply only to the named product; MediaDNA Library’s local media handling should not be assumed to describe every Photonseed product. Any additional or different processing is explained in a relevant product notice before use, read together with this policy. Independent providers explain their own processing in their policies. Photonseed remains responsible for processing whose purposes and means we determine.
2. MediaDNA Library: local media and diagnostics
Normal MediaDNA Library indexing and search do not require uploading original media to Photonseed. Your media, query files, local index and backups stay in your storage. Account login, trial and license verification communicate with online services. The platform keeps encrypted account database-key material to provide authorized devices with database access keys; this is not an upload of your media library.
In MediaDNA Library, automatic online crash reporting is enabled by default and can be disabled in Settings. Disabling it stops new uploads and clears pending reports, while local crash capture continues; it does not delete reports already received by Photonseed. Native crash dumps may include limited memory fragments, including file paths or other personal information present at a crash. Support files you choose to send are a separate disclosure; avoid unnecessary sensitive information.
3. MediaDNA Library: clipboard input
When you paste in the active Content Search page or select its clipboard action, MediaDNA Library reads one supported image or media-file reference. It does not monitor the clipboard in the background or read it merely because the app opens. Pasted text and web links are not clipboard search inputs.
A pasted image may be saved as a temporary local copy to run the search. The app removes its copy when the input is released or expires, and cleans up leftover clipboard copies on a later startup. It does not clear your system clipboard or automatically add the input to your media library. Normal clipboard searches do not upload the query image or original media to Photonseed.
4. MediaDNA Library: browser companion
On sites you allow, the optional browser extension detects video elements and observes media URLs and response content types to offer search and save actions. Page titles, page and media URLs, and candidate information are held in browser session storage or memory. Cookies and login state are handled by Chrome for downloads; Cookie and other request headers are not passed to the desktop app. You can restrict site access in the browser, remove the extension or remove the desktop connector. The extension does not request browsing-history or cookie-database access.
A video frame or visible-page image is captured only when you choose a search action. A visible-page capture can include other content on that page. Images pass through the local connector for search on your computer; normal browser searches do not upload them to Photonseed. Temporary query images are removed after the query, with leftover copies cleaned up on startup. Desktop results remain in memory for up to 12 minutes and are cleared on sign-out or app exit; the extension temporarily keeps the associated page URL and result identifier in browser session storage.
Chrome and the extension download selected videos from their source sites or content servers, which receive the network requests. Files stay at the location selected in Chrome; the desktop app receives file paths and import information to check and index completed files. The extension keeps up to 100 local task records across browser restarts, including page titles and URLs, file information, status and account association. When this limit is reached, the oldest completed or canceled record is removed to make room; this does not delete the video. Media resource URLs, which may contain access tokens, are kept in browser session storage. The desktop app also keeps encrypted local import records without automatic time-based expiry. Account, licensing and diagnostic processing remain as described elsewhere in this policy.
Detection starts automatically when an allowed page loads, before you choose search or save. The extension handles a hashed account identifier to associate imports with the correct desktop account; page titles and URLs to identify sources; media-request metadata to find available videos; and images and video to perform searches and downloads. It does not use this information for browsing analytics.
Media URLs can contain temporary access tokens or signatures. The extension temporarily stores and uses these links to fetch the media you select. Chrome may attach applicable cookies to source requests. The extension does not read passwords or Cookie header values, receive Google login tokens from the desktop app, or send media access URLs or cookies to the desktop app.
Photonseed's use of data obtained through Chrome extension APIs complies with the Chrome Web Store User Data Policy, including the Limited Use requirements. This data is used only to provide or improve the extension's disclosed features. It is not sold or used for advertising, creditworthiness or lending. Transfers and human access are limited to cases allowed by that policy.
5. Information we receive
The following categories apply where relevant to the product or feature you use. Accounts: Google identity ID, name, email, verification status and avatar URL; internal account and membership IDs, language preferences, timestamps, session verification records, client/device identifiers, trial and entitlement status, license and activation history. We do not receive your Google password. Trial requests and support: email, message, product interest, language, source page, submission time, browser User-Agent and correspondence or attachments you submit.
Technical data: IP and request information needed to operate and protect the service; software version, operating system, architecture, hashed installation identifiers, error codes, restricted stack traces, runtime versions and native crash dumps. Crash rate limiting uses hashed network identifiers. Purchases: account email, product, amount, currency, order/transaction identifiers, payment, refund, dispute and entitlement status. Full card numbers and security codes are processed by Waffo Pancake and its payment partners, not stored on our servers.
6. Purposes and legal grounds
We use necessary information to provide accounts, trials, licenses, order fulfillment and requested support: performance of a contract or pre-contract steps where that legal ground applies. Security, abuse prevention, error investigation and reliability serve our legitimate interests where permitted, subject to necessity and your rights. Compliance, taxation and lawful requests rely on applicable legal obligations; transaction and dispute handling may also be needed for contractual or legal claims.
We respond to your trial-access request and send the related updates you request. Additional marketing relies on consent where required and may be stopped by emailing us. Necessary billing, security and service notices still apply. Using MediaDNA Library’s local search does not authorize general-purpose AI training on your media. We disclose a future external AI data flow before use and seek consent when legally required. Consent is also obtained for other processing where required by local law.
8. Website interaction measurement
We also record cumulative time while a page is visible in the foreground (up to 30 minutes per page load) and its deepest visible position as a percentage. Timing pauses in hidden tabs, and unusually long sleep or freeze gaps are limited. Cumulative checkpoints are sent periodically and when the page is hidden or left; retries do not create additional visits. Pages that fit entirely on screen are excluded from scroll-depth rates. These observations do not establish attentive reading; incomplete visits or lost updates can undercount time. The same 30-day retention and privacy controls below apply.
On public pages, Photonseed measures page loads, trial-button visibility and clicks, form visibility, the start of form editing, and submission success, failure or validation errors. We also measure product-details link clicks and demo-video playback and completion (reaching at least 90% of the video or ending after playback starts). Events include the page path and language, button or link position, demo scene, a limited error category, and the first-entry source and campaign context described above. We do not send email addresses, form text, full URLs, IP addresses or account identifiers in these analytics events. A random identifier exists only for the current page load; no cross-session visitor identifier or analytics cookie is created.
Cloudflare hosts this measurement data. Events are retained for 30 days and expired records are removed by a scheduled task. Separate, minute-scoped network hashes used to limit abuse are periodically removed after one hour; they are not linked to analytics events. We respect Do Not Track and Global Privacy Control for this measurement. The link below disables it for this browser tab; the preference lasts until tab session storage is cleared.
9. Recipients and service providers
Cloudflare provides hosting, API, database, crash-file storage and network security. Google supplies sign-in and the basic identity information you authorize. Resend processes addresses and email contents for trial-access notifications, replies and service messages; applications also reach our business mailbox. Waffo Pancake and its payment partners process checkout, billing, refunds and transaction risk, including information they need for their own legal obligations.
Access is limited to people and providers with a relevant need. Information may also be disclosed under lawful government or court requests, to protect legal rights, with your authorization, or in a lawful business transfer subject to continuing data-protection obligations. Providers’ policies describe their independent processing and do not replace our responsibilities.
10. Retention
For MediaDNA Library, raw native crash dumps are deleted within 30 days of receipt through storage lifecycle and scheduled cleanup. This does not include all structured error metadata. Session cookies expire within 30 days, language cookies within 365 days, and local language storage remains until you clear or change it. Expiry or revocation of a credential does not itself erase every server audit record.
We keep account, entitlement, licensing and key records while needed to provide your account and services. Structured error, security and support records are kept as needed to investigate problems, handle requests and protect the service; they do not currently have a uniform automatic deletion period. Transaction records are retained as required by applicable tax, accounting and dispute obligations. You may request deletion at support@photonseed.com; we assess the request under applicable law and delete or anonymize information no longer needed, subject to legal retention and unresolved claims.
11. Security and international processing
We use HTTPS, hashed session verification, encryption of stored database-key material, input validation, rate limits and restricted internal operations access. These measures reduce risk but cannot guarantee absolute security. We notify authorities and affected people of reportable incidents within the deadlines required by applicable law. Do not send passwords or full card details in support requests.
Our infrastructure and providers operate in multiple countries and may process data outside your residence. Transfers must meet applicable legal requirements using appropriate processing contracts and other necessary safeguards. Contact us for information about relevant recipients, processing locations and transfer safeguards.
12. Your choices and rights
Depending on applicable law, you may request information, access, correction, deletion, restriction, a portable copy, objection to processing based on legitimate interests, or withdrawal of consent. You may also request account closure. Withdrawal does not affect earlier lawful processing, and closing an account can affect its software licenses. Cancel billing separately in your Photonseed account before closing it.
Email support@photonseed.com, preferably from your account address. We may request proportionate identity verification; do not send identity documents unless asked. We respond within applicable legal deadlines and explain any lawful extension or refusal. You may stop trial-access or marketing contact using the same email and complain to your local competent privacy authority. We do not discriminate for exercising lawful privacy rights.
13. Age requirement
Photonseed is intended for people aged 18 or over and is not directed to children.
If you believe a child has supplied personal information, contact support@photonseed.com. We will investigate and delete information or take other appropriate action under applicable law.
14. Policy updates
We notify users of material changes through the website or account email as required by law and update the date on this page.
Where a new purpose requires separate consent, we obtain it. Continued use does not substitute for that consent. Independent Google, Waffo and other services remain subject to their own privacy notices.
15. Contact and related terms
For privacy, account or support requests, email support@photonseed.com. Photonseed is a personal studio. Our website is https://photonseed.com/.
Our Terms of Service explain subscription billing, cancellation and refunds. Closing your account and canceling a paid subscription are separate requests.